Terms and conditions for dealers.

Terms and conditions for trade with the following undertakings:

cvr :43764349
Søndermarken 15 8960 Randers SØ

tlf.: 42948960

Forms of payment:


Payment terms: Payment in advance.

Payment terms are stated on invoice.

Payment in advance

Minimum amount pr order equal to 250 EUR/250 USD. 1.500 kr. ex moms sendes fragtfrit til alle bro-faste øer indenfor Danmarks grænser.



Shipping is paid by the buyer


We ship to the company’s address, unless otherwise agreed.

Delivery time- Usually shipped within two to five working days of ordering if the order is received before 17:00 on weekdays.

It is the recipient’s responsibility to check that the sent goods match the corresponding invoice. If My-Candle does not receive an inquiry from the recipient within 10 working days of receipt, the shipment is considered to be complete and no objections can subsequently be made against missing products.

Complaint handling

We sell products that are unique in color and design. There will always be some kind of color variation as well as minor deviations in sizes of especially the ceramic products. As a rule, we do not accept complaints on the above. Broken, clearly deformed, scratched, or not compatible products, we always replace, against documentation in the form of photos and description. In some cases, we may request the goods to be returned for inspection before accepting the complaint.

You must complain within a “reasonable time” after you discover the error. If you make a complaint within 10 working days after receiving that the fault has been discovered, the complaint will always be timely.

In our sole discretion, we may choose to exchange the goods or issue a credit note on the amount of the complaint.

Return of goods.

If goods are to be returned, this can only be done by prior agreement. Items returned for various reasons will only be credited or exchanged after these have been inspected by the recipient. It is the Sender’s responsibility to ensure that the goods returned do not suffer damage / further damage during transport. If shipping damage occurs or the goods are received as used not usable for resale, it is My-Candle that estimates the final value of the item for credit.

Application and protection of the My-Candle brand.

My-candle candleholders may not, without the written consent of My-candle, be physically built together with other materials and exhibited or sold as such. This is to protect the “My-candles” brand, avoid legal action and not to create confusion among retailers and consumers. It is also not allowed to deliberately remove/hide or alter the My-Candle logo on the candleholders. If this occurs, we reserve the right to terminate the cooperation with immediate effect. As a rule, the remaining stock at the dealer in question will not be returned.

Revised 1. juni 2024 2024